Mattersight is a leader in enterprise analytics for customer-employee interactions. We capture, analyze, and create insight from unstructured “big data” phone conversations, emails, chat, employee desktop activity and other types of interactions to drive significant business value. Our SaaS delivery model combines powerful analytics with innovative solutions so that our clients achieve returns ranging from 3X to 10X the monthly user fee.

See What MattersTM in customer experience and satisfaction, first contact resolution, service operations cost, sales, student enrollment, and customer retention through Mattersight® Behavioral Analytics and our unique delivery model with Predictive Behavioral Routing, Performance Management, and Predictive Customer Analytics.

Introductory Video

Watch Now!  Mattersight® Predictive Behavioral Routing

Mattersight Predictive Behavioral Routing demo video

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New Webinar

Success with Predictive Behavioral Routing

Now available on-demand.

In this 30 minute presentation, you will learn how our clients leverage personality to improve contact center business results.

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Customer Case Study Video

Personality Matters: Optimizing the Customer Experience

Learn how TriWest Healthcare Alliance leveraged personality to improve contact center call times, FCR, and customer satisfaction using Mattersight® Predictive Behavioral Routing.

 

Full Case Study  (30 min)

Summary Version (3 min)

Proven Client Results

Recent results from Mattersight® Predictive Behavioral Routing:

 

Mattersight Predictive Behavioral Routing client results

 

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