WHEN PERSONALITIES CLICK,
MAGIC HAPPENS

Have you ever spoken with someone and felt as though you just clicked? The magical feeling you get is the result of a personality connection. Mattersight creates that feeling every day, in call centers around the world.

Are YOU getting the right customer reaction?

75%

Consumers who feel frustrated after talking to a call center agent even if their problem was solved

12

Number of positive calls it takes to make up for one unresolved negative experience

344%

The ROI of Mattersight Behavioral Analytics solutions as measured by Forrester Consulting

Conversations are More than Meet the Ear

Mattersight knows. We've distilled and decoded over a billion of them. We've analyzed what works and built equations to solve for it. Our solutions supercharge your existing telephony and routing systems to automatically facilitate shorter, more satisfying calls.

It's simple. It's powerful. And it will drive tremendous value for your business.

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CONNECT ME NOW

ROUTING

Pair customers and agents whose personalities "click"

Mattersight Coaching
TEACH ME HOW

COACHING

See improvement opportunities for each employee

Mattersight Analytics
LET ME SEE

ANALYTICS

Use advanced data science to predict your customer's next action

Mattersight Quality
SHOW ME MORE

QUALITY

Capture more insights more easily with simple, intuitive tools


Mattersight
300% ROI in just 90 DAYS CALCULATE MY ROI