Mattersight is a leader in enterprise analytics for customer-employee interactions. We capture, analyze, and create insight from unstructured “big data” phone conversations, emails, chat, employee desktop activity and other types of interactions to drive significant business value. Our SaaS delivery model combines powerful analytics with innovative solutions so that our clients achieve returns ranging from 3X to 10X the monthly user fee.

See What MattersTM in customer experience and satisfaction, first contact resolution, service operations cost, sales, student enrollment, and customer retention through Mattersight® Behavioral Analytics and our unique delivery model with Predictive Behavioral Routing, Performance Management, and Predictive Customer Analytics.

Introductory Video

Watch Now!  Mattersight® Predictive Behavioral Routing

Mattersight Predictive Behavioral Routing demo video

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New Webcast!

Contact Center Innovation
& 2014 Strategy

with guest speaker Art Schoeller of Forrester Research

Be prepared for the trends, challenges, and opportunities that will impact your contact center strategy and future performance.

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Customer Case Study Video

Personality Matters: Optimizing the Customer Experience

Join the Customer Experience Professionals Association (CXPA) for a case study webcast featuring TriWest Healthcare Alliance and their experience with Mattersight® Predictive Behavioral Routing.

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Proven Client Results

Recent results from Mattersight® Predictive Behavioral Routing:

Mattersight Predictive Behavioral Routing client results

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