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Conversations are more
than meets the ear.

When personalities click, magic happens.

Mattersight uses the power of personality connections to ignite call center performance.

Request a Demo

Conversations are more than meets the ear.

When personalities click, magic happens.

Request a Demo

Demo Video

Watch this 90 second video to learn how Mattersight® Predictive Behavioral Routing works. Personality Matters for business interactions. A positive connection improves sales, retention, service costs, FCR, customer experience and satisfaction, and other important metrics.

Play Video Learn More

Impact Analysis Video

Risk-Free, No Cost Approach to Model the Impact of Personality in Your Contact Center

Recent News

Esurance Selects Mattersight® Predictive Behavioral Routing

 

Nov 3, 2014 | Press Release

Mattersight announced today that Esurance is deploying Mattersight® Predictive Behavioral Routing, following a successful pilot and building upon earlier successes with Mattersight® Behavioral Analytics...

 

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Using Big Data to Improve Call Routing in Customer Service IndustryView 2015

 

Jan. 27, 2015 I Software Advice

Read how advanced call routing techniques help businesses improve customer satisfaction and call center performance.  

 

 

 

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Want to know how Personality Matters for your business?

 
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