WHEN PERSONALITIES CLICK,
Have you ever spoken with someone and felt as though you just clicked? The magical feeling you get is the result of a personality connection. Mattersight creates that feeling every day, in call centers around the world.
Are YOU getting the right customer reaction?
Consumers who feel frustrated after talking to a call center agent even if their problem was solved
Number of positive calls it takes to make up for one unresolved negative experience
The ROI of Mattersight Behavioral Analytics solutions as measured by Forrester Consulting
Conversations are More than Meet the Ear
Mattersight knows. We've distilled and decoded over a billion of them. We've analyzed what works and built equations to solve for it. Our solutions supercharge your existing telephony and routing systems to automatically facilitate shorter, more satisfying calls.
It's simple. It's powerful. And it will drive tremendous value for your business.
This is absolutely as cool as Mattersight thinks it is.- Drew Kraus, VP Call Center Research, Gartner
[Mattersight's] unique blend of linguistic analysis and personality make them exceptional in the marketplace.- J.C. Jones, CRM Business Leader, Progressive Insurance
At the end of the day, it's about using the data you have in a unique and smarter way.- Craig Howarth, Senior Director, Optum Consulting
A very compelling business case, with an average of 1 minute eliminated on every phone call, made it easy for us to roll this out across the enterprise.- Leading U.S. prescription benefits manager
Our partnership with Mattersight resulted in an 11% reduction in operating expenses.- EVP Operations, Top 3 retail bank
Mattersight helps us understand the behaviors and personalities of our customers, so that we can better service and sell to them.- VP, large U.S. P&C insurer
Mattersight’s approach is different than most analytics providers. They continually work with us to understand and make best use of the data so that it is actionable with a measurable positive impact.- Rhonda Hammond, VP Corporate Operations, TriWest HealthCare Alliance