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Invest in What Matters

Headquartered in Chicago, IL with offices in Austin, TX and Edina, MN.
Mattersight is listed in the US under the symbol MATR on NASDAQ.

Mattersight is the leader in behavioral analytics for customer-employee interactions, delivering Mattersight® Behavioral Analytics as a managed service. We have invested in excess of $75 million to build powerful technology that captures, analyzes, and creates insight from unstructured conversations, emails, customer data, and employee desktop activity.

In addition to capturing and analyzing large amounts of previously unstructured information, Mattersight’s business model is founded on working closely with our clients to ensure they are driving significant tangible value from the insights generated by our software. Our clients leverage our technology and services to:

  • Reduce costs within the contact center and back office operations
  • Improve customer experience and customer satisfaction
  • Increase sales and collections revenue
  • Reduce customer attrition
  • Predict and prevent fraudulent activity

 

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