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Legal Notice and Privacy Statement

This Legal Notice and Privacy Statement governs your use and access of the website under the domain name “www.Mattersight.com” (the “Site”). The operator of this Site is Mattersight Corporation (“Mattersight”) (see contact information below). By accessing this Site, you agree to the following terms and conditions:

Legal Notice

Intellectual Property Rights. Unless otherwise indicated, this Site and its content, including but not limited to all text, HTML code, CGI scripts, graphics, button images, and this Site’s design and “look and feel,” are the property of Mattersight and are protected pursuant to U.S. and foreign copyright and trademark laws. This Site and its content may not be modified, copied, distributed, republished, downloaded, uploaded, or commercially exploited in any manner without the prior written consent of Mattersight, except that you are permitted to download a copy of any of the materials on this Site on a single computer for personal noncommercial use, provided that no copyright, trademark, or other proprietary notices are removed. No intellectual property or other rights in or to this Site or its contents are transferred to you. The following terms are third-party trademarks used by Mattersight on this website under license:

  • Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld;
  • PCM, Process Communication Model, PPI, and Personality Pattern Inventory are trademarks of Kahler Communications, Inc.

No Relationship Created. The information on this Site is provided solely for illustrative purposes and does not create any business, contractual, or employment relationship.

Forward-Looking Statements. Statements on this Site that are not historical facts are “forward-looking statements” that are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). These forward-looking statements, which may be identified by use of words such as “plan,” “may,” “might,” “believe,” “expect,” “intend,” “could,” “would,” “should,” and other words and terms of similar meaning, in connection with any discussion of our prospects, financial statements, business, financial condition, revenues, results of operations, or liquidity, involve risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. In addition to other factors and matters contained or incorporated in this Site, important factors that could cause actual results or events to differ materially from those indicated by such forward-looking statements include, among other things: uncertainties associated with the attraction of, and ability to execute contracts with, new clients; the continuation of existing and new engagements with existing clients and the timing of related client commitments; reliance on a relatively small number of customers for a significant percentage of Mattersight’s revenue; risks involving the variability and predictability of the number, size, scope, cost, and duration of and revenue from client engagements; management of the other risks associated with increasingly complex client projects and new service offerings, including execution risk; challenges in attracting, training, motivating and retaining highly skilled management, strategic, technical, product development, and other professional employees in a competitive information technology labor market; continuing intense competition and the rapid pace of technological innovation in the information technology services industry generally; the ability to raise sufficient amounts of debt or equity capital to meet Mattersight’s future operating and financial needs; protection of Mattersight’s technology, proprietary information, and other intellectual property rights from challenges by third parties; risks associated with compliance with international, federal, and state privacy and security laws and the protection of highly confidential information of clients and their customers; future legislative or regulatory actions relating to the information technology service industries, including those relating to data privacy and security; and general economic, business, and market conditions.

The risks outlined above should not be construed as exhaustive. A further list and description of these and other risks, uncertainties, and other matters can be found in Mattersight’s most recent Annual Report on Form 10-K and subsequent reports on Forms 10-Q and 8-K, all of which are available on this Site and at www.sec.gov. Mattersight undertakes no obligation to publicly update or revise any forward-looking statements on this Site, whether as a result of new information, future events or circumstances, or otherwise. In light of Regulation FD, it is our policy not to comment on earnings, financial guidance, or operations other than through press releases, publicly announced conference calls, or other means that will constitute public disclosure for purposes of Regulation FD.

No Warranty. THE MATERIAL ON THIS SITE IS PROVIDED “AS IS” AND IS WITHOUT WARRANTY OF ANY KIND. MATTERSIGHT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE AND ITS CONTENT. MATTERSIGHT ALSO MAKES NO REPRESENTATIONS OR WARRANTIES AS TO WHETHER THE INFORMATION ACCESSIBLE ON THIS SITE IS ACCURATE, COMPLETE, OR CURRENT.

Disclaimer of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT SHALL MATTERSIGHT BE LIABLE FOR ANY DAMAGES OF ANY KIND OR CHARACTER, INCLUDING, WITHOUT LIMITATION, ANY COMPENSATORY, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, LOSS OF USE, LOSS OF DATA, LOSS CAUSED BY VIRUS, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, CLAIMS OF THIRD PARTIES, OR OTHER LOSSES OF ANY KIND OR CHARACTER, EVEN IF MATTERSIGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH THIS SITE OR ITS CONTENT.

No Posting or Linking. The posting of any content or material to this Site and the creation of a link from this Site to any other website are expressly prohibited without the prior written consent of Mattersight. Mattersight does not regularly review materials on websites linked to this Site and does not necessarily endorse the materials appearing on any linked websites.

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SAFE HARBOR AFFIRMATIVE STATEMENT

Mattersight complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Mattersight has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Mattersight’s certification, please visit www.export.gov/safeharbor/. To view Mattersight’s Privacy Statement regarding European Client Data, please visitwww.mattersight.com/US-EU-safe-harbor-framework.

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Privacy Statement

Scope & Operator: This Privacy Statement covers information collected through this Site. Information collected offline or through other sites or sources is covered by other privacy statements.

Children: This Site is not intended for users under the legal age of consent in the jurisdictions in which they reside, and this Site does not knowingly collect any personal information from such persons, including children under the age of 13.

Information Actively Collected: The only discrete user information collected through this Site is information that you provide us in connection with requests for information or materials from Mattersight on the “Contact Us”, “Open Positions”, “Publications”, “Investor Email Alerts” and various other event registration and information request web forms available on this Site and by communicating with us directly via email. Some of the information you provide may be personally identifiable (i.e., information that can be uniquely identified with you, such as your name, address, email address, telephone number, etc.) Mattersight uses the information you provide only for the express purpose for which it is provided, such as delivering to you the publications you have requested or considering you for a position at Mattersight for which you have submitted a resume. Mattersight does not share this information with third parties except as may be necessary to manage and fulfill your request.

Information Passively Collected: When you surf the web, certain information can be collected passively using various technologies and means, such as tracking IP addresses, using both session and persistent cookies, and assigning Internet tags. Mattersight uses Google Analytics and LeadLander, which use javascript and cookies, to help us analyze how visitors use our Site. Like most website operators, Mattersight reserves the right to implement any and all of these technologies. Note that you have the ability to accept or decline cookies through settings in your browser software. If you choose to decline cookies, however, then you may not be able to sign in or use other features of this Site that depend on cookies. Our system also automatically gathers information about the areas you visit on this Site and operational information about the technology you use, such as your browser, type of computer, operating systems, and Internet service providers. We collect this information to understand which areas of this Site are most popular, which areas may require updating or improvement, and what technologies our visitors are using. We also use this information for security purposes, such as to assist us in detecting and blocking security breaches. We do not identify individuals with any of these technologies.

Contact Information: If you have any questions, comments, or complaints about this Legal Notice and Privacy Statement, or about any personal information pertaining to you that was collected through this Site, you may contact Mattersight’s General Counsel, at legal@mattersight.com.

Effective Date: The effective date of this Legal Notice and Privacy Statement is April 15, 2013. Future revisions to this Legal Notice and Privacy Statement will be posted here and will be effective immediately upon posting. Users of this Site will be deemed to have accepted the terms of this Legal Notice and Privacy Statement as updated by Mattersight from time to time by using this Site.

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