Current News

2017 News

March 1, 2017
3 Technology Trends That will Shape Marketing Over the Next Decade

February 24, 2017
Mattersight Announces Private Placement
Press Release

February 8, 2017
Mattersight Announces Fourth Quarter 2016 Results
Press Release

January 6, 2017
Call Centers May Know a Surprising Amount About You
The Wall Street Journal

January 5, 2017
Wiley Partners with Mattersight to Deliver Superior Student Experiences
Press Release

January 3, 2017
Mattersight Appoints David Mullen as New Chief Financial Officer
Press Release

2016 News

November 15, 2016
Mattersight Named a 2016 Top Austin Workplace by the Austin American-Statesman
Press Release

November 10, 2016
Newcomers Help Show the Way Among Austin’s 2016 Top Employers
The Austin American-Statesman

November 3, 2016
Matteright Announces Third Quarter 2016 Results
Press Release

October 27, 2016
Mattersight Sees Second Year of Record Patent Portfolio Growth
Press Release

October 13, 2016
The 2016 Top 100 Digital Companies in Chicago
Built in Chicago

October 3, 2016
Eureka! Chicago’s Most Innovative Companies
Crain’s Chicago Business

September 29, 2016
More Than a Feeling: New Research Confirms the Impact of Emotion on Specific Customer Service Outcomes
Press Release

September 27, 2016
Answer the Call: Mattersight’s Annual #Call2Loyalty Customer Experience Summit Opens October 11 in Downtown Austin
Press Release

September 18, 2016
4 Ways Every Business Needs To Use Artificial Intelligence

September 13, 2016
Newly-Patented Demographic Capabilities Supercharge Mattersight’s Call Routing Technology
Press Release

August 16, 2016
Mattersight Debuts Workstyle 2.0
Press Release

August 9, 2016
Mattersight Provides Business Update
Press Release

August 9, 2016
Mattersight Annouces Second Quarter 2016 Results
Press Release

July 26, 2016
Latest Mattersight Patent Promises a More Personalized Customer Experience for Millions
Press Release

July 26, 2016
Mattersight Schedules Second Quarter Earnings Release and Conference Call
Press Release

July 21, 2016
Mattersight to Present at the Canaccord Genuity 36th Annual Growth Conference
Press Release

July 11, 2016
Donald Trump Will Win – Even if He Isn’t the Next President

June 29, 2016
Mattersight Named a 2016 Top Workplace by the Star Tribune
Press Release

June 21, 2016
CXPA Signs Silver Sponsors; 12 New Corporate Members Announced
Press Release

June 21, 2016
Mattersight tech matches callers to call center staff #genius
The American Genius

June 19, 2016
Will the next Siri be empathetic?
Tech Crunch

June 2, 2016
Mattersight Issued New Patent for Personality-Based Call Routing
Press Release

May 17, 2016
Mattersight Issued New Patent for Predictive Video
Press Release

May 12, 2016
3 Ways to Be More Emotionally Intelligent at Work

May 11, 2016
Mattersight to Attend Craig-Hallum Investor Conference
Press Release

May 9, 2016
How the New Emotional Workplace Affects Hiring, Retention and Culture

May 5, 2016
Do You Fit In With Company Culture? A New Algorithm Knows.

May 4, 2016
Mattersight Announces First Quarter 2016 Results
Press Release

May 4, 2016
We Gave Millennials a Bad Name.  It’s Time We Look in the Mirror and Dispose of the Myths.

April 29, 2016
TSIA Appoints Mattersight CCO Brian Study to Customer Success Advisory Board
Press Release

April 25, 2016
6 Leadership Lessons From The Presidential Primaries
Fast Company

April 20, 2016
Mattersight Schedules First Quarter Earnings Release and Conference Call
Press Release

April 19, 2016
Mayor Emanuel Opens 1871 Expansion And Announces More Than 700 New Tech Jobs Created In Chicago
Press Release

April 15, 2016
TSIA Appoints Matters COO Brian Study to Customer Success Advisory Board
Press Release

April 14, 2016
Using Big Data to Better Connect with People
Huffington Post

April 7, 2016
Mattersight and Voci Partner to Provide Customers with Faster, More Accurate and Secure Data Analysis
Press Release

April 5, 2016
Look for These 5 Business Intelligence Tool Attributes to Effectively Drill Into Big Data

March 31, 2016
First Impressions are Key in the Hiring Process
Psychology Today

March 30, 206
Your First Impression Makes a Lasting One on Prospective Hires

March 28, 2016
Promising Solutions Mitigate Personality Clashes
Talent Management

March 21, 2016
New Study: First Impressions Hugely Important In Acquiring Talent

March 18, 2016
Workplace Communication Requires Strategy
Chicago Tribune

March 15, 2016
Stevie® Awards Select Mattersight as the Number One Technology Partner of the Year for Sales or Customer Service Solutions
Press Release

March 10, 2016
Mattersight Issued New Patent for Customized Call Search Capability
Press Release

March 8, 2016
Mattersight Launches Workstyle to Boost Customer Satisfaction and Employee Engagement in Call Centers
Press Release

February 23, 2016
Retailers Need to Improve Phone Skills Says Mattersight CMO
The Street

February 10, 2016
Mattersight Announces Fouth Quarter 2015 Results
Press Release

February 4, 2016
Listening Well has Nothing to Do with Words – Mattersight
Tasty Trade

January 27, 2016
Mattersight Announces Fourth Quarter Earnings Release and Conference Call
Press Release

January 26, 2016
Kelly Conway of Mattersight – Bootstrapping in America

January 14, 2016
Mattersight Announces New Hires to Accelerate Growth
Press Release

2015 News

December 29, 2015
Mattersight to Present at the 18th Annual Needham Growth Conference on January 14, 2016
Press Release

December 2, 2015
New Research Reveals Why Customers Hate Call Centers

December 1, 2015
Customer Service Matchmaking
Business 2 Community

November 19, 2015
Mattersight Announces 2015 Golden Headset Award Winner
Press Release

November 11, 2015
Fortune 100 Healthcare Company Adopts Mattersight Personality Routing to Drive Better Customer Experiences
Press Release

November 10, 2015
Is Your Call Center Frustrating Customers?
Small Business Trends

November 4, 2015
Mattersight Announces Third Quarter 2015 Results
Press Release

November 2, 2015
WageWorks Builds on Customer Service Promise With Mattersight
Press Release

November 1, 2015
Personalize the Caller’s Experience
Contact Center Pipeline

October 30, 2015
Emotion is the Future of Customer Experience
Huffington Post

October 27, 2015
Mattersight Designed Its New Office With Four Personality Types In Mind [PHOTOS]

October 27, 2015
Mattersight Taps NASA Science to Design Innovative and Inviting New Chicago Office Space
Press Release

October 21, 2015
Mattersight Schedules Third Quarter Earnings Release and Conference Call
Press Release

October 14, 2015
5 Austin Companies Hiring Right Now that Will Make Sure You Have Fun at Work
Built in Austin

October 5, 2015
What NASA Science Can Predict About a Trump Presidency

September 28, 2015
Four Personality Styles All Leaders Need to Recognize
Huffington Post

September 21, 2015
Seen But Not Heard: Social Media and Millennial Marketing
Content Standard

September 17, 2015
Mattersight Granted Four New Patents for Personality-Based Call Routing Applications
Press Release

September 11, 2015
Why Call Centers Are Like The NFL
Huffington Post

September 8, 2015
Why ‘Smarketing,’ or Integrated Sales-and-Marketing Strategy, Is the Future for Small Business

September 8, 2015
6 Facial Signals that Boost Your Success With Others

September 8, 2015
Surprising Study: Millennials Prefer Human Interaction Over Digital

September 8, 2015
Mattersight to Present at the 6th Annual Craig-Hallum Alpha Select Conference on September 17, 2015
Press Release

September 3, 2015
Every Time You Dial Into These Call Centers, Your Personality Is Being Silently Assessed
Business Insider

September 1, 2015
What Communications Do Millennials Really Want?
Real Time Communications

September 1, 2015
New Study Debunks the Myth of the Disengaged Millennial
Press Release

August 31, 2015
Millennials Left Wanting More From Customer Service
Business 2 Community

August 31, 2015
Mattersight to Present at 4th Annual Liolios Gateway Conference on September 10, 2015
Press Release

August 27, 2015
This Is How NASA Used To Hire Its Astronauts 20 Years Ago – And It Still Works Today

August 20, 2015 
Mattersight Announces 2015 Call to Loyalty Event
Press Release

August 5, 2015
Mattersight ROI Calculator Geared Toward Helping Call Centers Succeed
TMCNet – Call Center Services

August 5, 2015
Mattersight Announces Second Quarter 2015 Results
Press Release

July 30, 2015
Mattersight Announces Release of New ROI Calculator
Press Release

July 23, 2015
Mattersight to Raise $16.2M in Registered Direct Offering
Press Release

July 22, 2015
Mattersight Schedules Second Quarter Earnings Release and Conference Call
Press Release

July 22, 2015
Mattersight Announces Analysis of 100 Millionth Conversation for 2015
Press Release

July 16, 2015
Mattersight Granted Two New Patents for Behavioral Analytics Applications
Press Release

July 14, 2015
Blue Cross Blue Shield Subsidiary Finds Personality Is the Prescription for Higher Member Satisfaction
Press Release

July 13, 2015
An Economy of Words: Language Analytics Can Tap Consumer Insights
The Economist

July 9, 2015
Infinity Sales Group Elevates the Sales Experience with Mattersight
Press Release

July 8, 2015
Dialing In On Call Center Marketing

July 7, 2015
Mattersight Announces Strong Bookings, Increased Revenue Guidance, and Key Leadership Hires in Q2 Preview
Press Release

July 2, 2015
How to Build a Team Like NASA
The Next Web

July 1, 2015
Mattersight Focus Group Video Demands ‘Magic Button’ Soluation to Poor Call Center Experiences
Press Release

June 30, 2015
HR Evolves Into ‘Human Capital Management’
Business News Daily

June 22, 2015
Why It’s Time to Turn the Workplace Inside Out
Huffington Post

June 16, 2015
Mattersight Honored as One of “Chicago’s Best and Brightest Companies to Work For”
Press Release

June 11, 2015
Mattersight Wins TMC’s 11th Annual Speech Technology Excellence Award

June 9, 2015
Survey: Consumers Still Unsatisfied After Customer Service Contact
Biz Report

June 9, 2015
New Study Uncovers Critical Flaws in Standard Call Center Strategy
Press Release

June 2, 2015
Mattersight Offers Call Routing With A Twist
Smart Customer Service

June 1, 2015
Five Ways to Profit from Personality:
Customer Care News

May 27, 2015
Mattersight Predictive Behavioral Routing Achieves tekVizion Validation With Cisco UCCE 10.5
Press Release

May 22, 2015
Mattersight to Attend Craig-Hallum Investor Conference
Press Release

May 20, 2015
New Mattersight® Predictive Behavioral Routing Release Delivers Improved Consumer Conversations:
Press Release

May 7, 2015
3 Things Call Centers Can Unlock from Uber:
Huffington Post

May 6, 2015
Mattersight Announces First Quarter 2015 Results:
Press Release

May 5, 2015
Personality Profile: How Contact Centers Are Using Voice Analysis to Improve CX:
Customer Zone 360

May 3, 2015
It’s All About Personality: Bringing Out Humanity in Robots:
Venture Beat

April 23, 2015
Mattersight Awarded SSAE 16 SOC 2 Certification
Press Release

April 22, 2015
Mattersight Schedules First Quarter Earnings Release and Conference Call
Press Release

April 20, 2015
Think Small to Win Customer Loyalty

April 15, 2015
Mattersight Awarded G-Validated Designation from Genesys
Press Release

April 8, 2015
United Healthcare Gives Behavioral Analytics a Seat at the Table
1to1 Media

March 31, 2015
Mattersight and Aceyus Team Up to Provide Enhanced Avaya Reporting
Press Release

March 16, 2015
How I Learned to Stop Worrying and Love the Algorithm

March 6, 2015
Capitalizing on the Chemistry of Conversation: Using Science to Create Call Center Magic
Call Center Solutions

February 24, 2015
The Surprising Ways Personality is Impacting Your Organization’s Bottom Line
Press Release

February 17, 2015
Big Data: Matching Personalities in the Call Center
Information Week

February 12, 2015
Why You Might Not Hate Calling Customer Service Next Time
Chicago Business

February 11, 2015
Mattersight Announces Fourth Quarter 2014 Results
Press Release

February 9, 2015
Mattersight Provides Update on Q4 Bookings and Book of Business
Press Release

February 5, 2015
Mattersight Expands Leadership With Two Key Hires
Press Release

January 27, 2015
Using Big Data to Improve Call Routing in Customer Service IndustryView 2015
Software Advice

January 20, 2015
Mattersight to Present at the 2015 Annual Sitfel Technology, Internet & Media Conference
Press Release