At Mattersight, you will be surrounded by highly intelligent, results-oriented, people who excel in everything they do, both professionally and personally. Our talent includes engineers, statisticians, linguists, technology innovators, business analysts, programmers, behavioral scientists, security administrators, training specialists, contact center professionals, project managers and other experts.
|Business Insights||Analyze, research, and develop predictive behavioral models, uncover data-driven insights that lead to valuable new business offerings.|
|Business Monitoring||Management consulting and strategic business partnership using a data-driven approach. Drive tangible business benefits for clients.|
|Deployment Management||Work with new clients to develop business strategies and implementation processes, successfully deliver solutions to client.|
|Product Management||Define vision and develop requirements for new product development and innovation initiatives, from concept to implementation.|
|Research, Design & Linguistics||Create and improve upon cutting-edge, market differentiating, features and services.|
|Service Delivery Management||Utilize a consultative approach to project and account management. Accountable for all aspects of customer satisfaction of our clients.|
|Training & Adoption||Apply Behavioral Analytics expertise, consult clients for change management, knowledge transfer, and employee performance.|
|Information Technology||Design and build world-class data center capabilities that manage large volumes of data and high transaction rates.|
|Product Development||Develop core capture, analytics and applications that analyze high volume interactions and turn them into structured analytical data.|
|Support Operations||Provide operational support and maintenance for client environments to meet service levels and continually update the functionality.|
|Sales & Marketing||Understand market needs, develop and execute programs and messaging, to grow revenue, attract and retain customers.|
|Finance & Accounting||Track, analyze and allocate company resources; help align organizational goals with operating performance; accurately report performance metrics; make sound business decisions.|
|Human Resources & Administration||Recruit, engage, and retain top-tier talent through program innovation, service excellence, business partnership, and employee advocacy.|
Our team members take advantage of numerous training opportunities, UMatter courses as well as the company’s Employee Mentor Program, through which every employee receives career coaching and a personalized development plan. Of course, we also provide a competitive rewards package that includes performance-based pay and a generous array of benefits that takes into account the diversity of our workforce.