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I'm Logical, Organized, & Responsible. Give me facts and data and I’ll spend more money with you.

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I'm Loyal, Observant, & Conscientious. Earn my trust and I'll be a loyal customer.

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I'm Spontaneous, Creative, & Playful. Just make it easy and I'll be a happy customer!

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I'm Compassionate, Sensitive, & Warm. Make me feel appreciated and I’ll stay with you forever.

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Personality Matters

Make Every Interaction Better

Mattersight makes every interaction better by understanding your customers' and employees' personalities and behaviors. Click the highlighted faces to learn how your different customers sound, what they want, and how to sell and service them.

Personality Matters
Make Every Interaction Better

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Demo Video

Watch this 90 second video to learn how Mattersight® Predictive Behavioral Routing works. Personality Matters for business interactions. A positive connection improves sales, retention, service costs, FCR, customer experience and satisfaction, and other important metrics.

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Impact Analysis Video

Risk-Free, No Cost Approach to Model the Impact of Personality in Your Contact Center

Recent News

Esurance Selects Mattersight® Predictive Behavioral Routing

 

Nov 3, 2014 | Press Release

Mattersight announced today that Esurance is deploying Mattersight® Predictive Behavioral Routing, following a successful pilot and building upon earlier successes with Mattersight® Behavioral Analytics...

 

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The Right And Wrong of Proactive Instead of Reactive Customer Contact

 

Nov. 25, 2014 I Customer Experience Report 

Leaders in customer experience discuss a proactive approach to customer service and how to leverage this approach correctly in the contact center.

 

 

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Want to know how Personality Matters for your business?

 
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