- Predictive Behavioral Routing
Connect callers with the best available employee based upon personality and communication style.
- Behavioral Analytics
Enterprise analytics focused on customer-employee interactions for sales, service and more.
- Predictive Customer Analytics
Leverage data and insights from customer interactions to predict what each customer will do next.
- Performance Management
Identify the best opportunities for coaching to improve results of contact center agents.
- Call Recording, Screen Capture & Quality Management
Cloud-based, PCI certified, video screen capture, web-based reporting.
- Speech Analytics
Flexible, high accuracy, interaction analytics with cloud storage and an intuitive web-based portal.
- Desktop Analytics
Capture and analyze every second of an employee's desktop activity.