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I'm Logical, Organized, & Responsible. Give me facts and data and I’ll spend more money with you.

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I'm Loyal, Observant, & Conscientious. Earn my trust and I'll be a loyal customer.

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I'm Spontaneous, Creative, & Playful. Just make it easy and I'll be a happy customer!

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I'm Compassionate, Sensitive, & Warm. Make me feel appreciated and I’ll stay with you forever.

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Personality Matters

Make Every Interaction Better

Mattersight makes every interaction better by understanding your customers' and employees' personalities and behaviors. Click the highlighted faces to learn how your different customers sound, what they want, and how to sell and service them.

Personality Matters
Make Every Interaction Better

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Demo Video

Watch this 90 second video to learn how Mattersight® Predictive Behavioral Routing works. Personality Matters for business interactions. A positive connection improves sales, retention, service costs, FCR, customer experience and satisfaction, and other important metrics.

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Impact Analysis Video

Risk-Free, No Cost Approach to Model the Impact of Personality in Your Contact Center

Recent News And Events

Mattersight Announces Latest Avaya Certification for Predictive Behavioral Routing
 

Mattersight announces it has received certification for its CMS WFM Connector for Avaya Call Management System (CMS), adding to its Avaya certifications for Call Recording and Predictive Behavioral Routing.

 

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Customer Contact West, 2014: A Frost & Sullivan Executive MindXchange Event

 

San Diego, CA I October 19-22, 2014

Join Mattersight's Chief People Officer Melissa Moore, who will speak on the topic of 'Personalized Customer Care'.

 

 

 

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Want to know how Personality Matters for your business?

 
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