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Conversations are more
than meets the ear.

When personalities click, magic happens.

Mattersight uses the power of personality connections to ignite call center performance.

Request a Demo

Conversations are more than meets the ear.

When personalities click, magic happens.

Request a Demo

Demo Video

Watch this 90 second video to learn how Mattersight® Predictive Behavioral Routing works. Personality Matters for business interactions. A positive connection improves sales, retention, service costs, FCR, customer experience and satisfaction, and other important metrics.

Play Video Learn More

Impact Analysis Video

Risk-Free, No Cost Approach to Model the Impact of Personality in Your Contact Center

Recent News

United Healthcare Gives Behavioral Analytics a Seat at the Table

 

April 8, 2015 | 1 to 1 Media

The caller experience is a crucial aspect of the health insurance business, but it's fraught with challenges. See how United Heathcare leverages Mattersight to save $47 million and increase customer satisfaction by 8 percent.

 

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Mattersight Awarded G-Validated Status from Genesys

 

April 15, 2015 I Press Release

Mattersight announces that its Predictive Behavioral Routing solution has received G-Validated status from Genesys.

 

 

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Want to know how Personality Matters for your business?

 
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