Are Robots Running Your Call Center?

infographic-robotsIs your call center driving loyalty … or driving customers away?

Companies invest billions of dollars in automation and CRM technologies have given rise to robotic and impersonal customer service experiences that are testing customer patience and eroding loyalty.

With 250 million calls pouring into call centers each day and $400 million spent on call centers each year, phone support represents the most significant customer touchpoint.

Take a look at the impact robotic responses have on customer experience, and what you can do to reprogram your center for maximum customer satisfaction.