Contact Center Innovation & 2014 Strategy
Technology, customer expectations, and new insights are converging to create major shifts in how consumers and organizations interact. Be prepared for success in this new environment. Join Art Schoeller, Principal Analyst at Forrester Research, and David Gustafson, Executive Vice President of Product Marketing at Mattersight, to get a head start in creating a meaningful customer experience in your contact center.
In this webinar, you will:
- Learn about the emerging multi-channel customer interaction model
- Discover next generation customer data management
- Understand how metrics, analytics and big data drive success in the contact center
- Experience the power of advanced queuing and routing in the customer experience
- Hear about the emergence of new technologies like Behavioral Analytics