Customer Experience Challenges, Innovations and the ROI of Behavioral Analytics

webcast-roi-webinarToday’s customer experience professionals are challenged with meeting and exceeding the increasing expectations of their customers. Excuses for failing to meet the expectations of our customers is becoming intolerable for business metrics and bottom line. Join Kate Leggett, Principal Analyst at Forrester Research, and David Gustafson, VP of Marketing and Product Management at Mattersight, to: