Forrester Report: The Total Economic Impact of Mattersight Behavioral Analytics
New technologies and innovations are enabling organizations to improve customer experience and drive real business value. Forrester Consulting quantified business case results in a recently commissioned Total Economic Impact study of Mattersight® Behavioral Analytics.
The study reports how Mattersight® Behavioral Analytics has been used by four Mattersight customers to capture, analyze, predict and drive business value from customer and employee interactions. Using this technology, these customer:
- Generated a nearly 5X ROI and six week payback period
- Increased revenue through more effective cross/upsells
- Reduced average talk time across agents