Events

The Future of CX

December 5  | 11:00am-Noon CT/Noon-1:00pm ET, Webinar

Join CXPA and Mattersight for a webinar that speaks to the latest technologies that are rapidly evolving customer experience processes and tools – and specifically artificial intelligence (AI). CXPA CEO, Diane Magers, and Mattersight’s VP of Behavioral and Data Science, Andy Traba will talk about AI-powered capabilities that are hitting the marketplace and impacting areas of business like customer surveys. CX and digital transformation professionals will walk away with a better understanding of the technologies impacting CX, how to get customer engagement AI-ready and how companies are transitioning to machine learning to predict survey scores. A use case with a Fortune 500 insurance company will be used.

 

Customer Contact Week (CCW) Executive Exchange

December 3-5, Nashville, TENN

An Exchange is a unique, invitation-only meeting driven by pre-scheduled 1:1 workshops (business meetings) between pre-qualified solution providers and senior decision-makers. CCW, Customer Contact Week, is the world’s largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for the most senior customer contact stakeholders in the industry today. Thought-provoking conference sessions, executive roundtables, and innovative networking opportunities round out the agenda, resulting in 2 1/2 days of focused, structured business development and information exchange.

 

CCO Exchange

November 12-14, Coral Gables, FLA

An Exchange is a unique, invitation-only meeting driven by pre-scheduled 1:1 workshops (business meetings) between pre-qualified solution providers and senior decision-makers. Thought-provoking conference sessions, executive roundtables, and innovative networking opportunities round out the agenda, resulting in 2 1/2 days of focused, structured business development and information exchange.

 

The Future of Customer Surveys | Replay Available

November 9  | Noon-1:00 CT/1:00-2:00pm ET, Webinar

Please join Mattersight and Temkin Group on Thursday, November 9 for a webinar that talks to the changing face of surveys and actions that you can take to keep your organization ahead. Mattersight’s Vice President of Behavioral and Data Science , Andy Traba, and Temkin Group’s CCXP Customer Experience Transformist, Jen Rodstrom, will share the state of survey operations to measure customer experience and how companies are transitioning to machine learning to predict a survey score for 100 percent of the conversations.

 

Customer Response Summit

September 19-21, Chicago, IL

Execs in the Know has always been committed to advancing the conversation on customer experience. In recent years, service leaders have been tasked with taking on an expanded role, with new technologies, supporting a new connected consumer, with new expectations. The Customer Response Summit is built to help service leaders navigate these waters.

 

 

CXPA Spark

September 14, Redwood City, CA

At CXPA Spark attendees learn and gain inspiration from eight top brands, discover principles of customer experience that lead to success, and find out the latest big-picture trends for building customer loyalty.

 

CCW Exchange

August 13-15, Chicago, IL

An Exchange is a unique, invitation-only meeting driven by pre-scheduled 1:1 workshops (business meetings) between pre-qualified solution providers and senior decision-makers. Thought-provoking conference sessions, executive roundtables, and innovative networking opportunities round out the agenda, resulting in 2 1/2 days of focused, structured business development and information exchange.

 

Call Center Week

June 26-30, Las Vegas, NV

Call Center Week gathers leaders in the customer care community to discuss all things customer service, providing attendees with the tools and insights needed to super-charge their CX operations. Mattersight will have a booth on the show floor June 28-29; stop by to chat, spin the wheel, and learn more about Mattersight.

 

Forrester CXNYC

June 20-21, New York, NY

Forrester’s 2017 CXNYC Forum will leverage their most recent research to help CX pros plan, design, and manage experiences that create real business impact.