Events

Customer Contact Week

June 18-22, 2018 | Las Vegas, NV

Formerly known as Call Center Week, CCW is the world’s largest customer contact event attracting over 2,500 attendees. This event provides attendees with the opportunity to network with fellow conference-goers and learn from several noteworthy speakers. Mattersight’s SVP of Strategic Sales, Frank Suljic, sits on the advisory board and Chris Danson, CTO, will lead an interactive discussion group on building the business case for AI and automation.

 

CXPA U.S. Insight Exchange

May 8-9, 2018 | New Orleans, LA

This peer-to-peer networking event brings 300+ CX professionals together to discuss customer experience innovations. The event offers workshops, breakout sessions and unwound sessions all focused on the different aspects of CX from job opportunities in the industry to making your company more customer centric.

 

Five Ways to Convert Untapped Data into Results with Predictive Metrics and Predictive NPS

April 11 | 1:00-2:00pm CT/2:00-3:00pm ET, Webinar

Join Temkin Group and Mattersight for a webinar that will address a common struggle many organizations face today – trying to make sense of an overwhelming amount of unstructured conversation data. Temkin Group’s Bruce Temkin and Mattersight’s Andy Traba will talk to new ways you can think about Voice of the Customer programs and how predictive metrics can help organizations see better results. Each webinar attendee will also receive a copy of Temkin Group’s report, “Renovating Your Voice of the Customer Program.”

 

Sentiment Analysis Symposium

March 26-27, 2018  |  New York, NY

Mattersight’s Vice President of Behavioral and Data Science, Andy Traba, will host a session at this year’s Sentiment Analysis Symposium. The session titled, “Mind if AI get Personal? Your Bot Needs to Understand Human Personality Better,” will focus on where bots are currently falling short, why, and how data science can help AI understand humans better. Andy’s session is on Tuesday, March 27 at 1:50pm.

 

How can you improve customer engagement while adding to your budget?

March 1, 2018  | 2:00pm CT/3:00pm ET, Webinar

A positive customer experience (CX) is not only great for the customer, but also shareholder value. Join Forrester’s Ian Jacobs and Accenture’s John McNally as they speak broadly to the impact of CX initiatives and how you can double your impact while spending less. During this 60-minute Mattersight-hosted webinar, Ian and John will address:

  • Quantifiable benefits of good customer service that include increased retention, wallet share and customer loyalty
  • Fierce competition and how to innovate on customer engagement
  • Accenture’s Zero-based budgeting (ZBB) methodology

 

Learn about the Process Communication Model with Mattersight

January 31  | 5:30pm-7:30pm, Mattersight Chicago Office

Mattersight is hosting the CXPA Chicago Network’s local chapter event on Wednesday, January 31st from 5:30 PM – 7:30 PM.

In any workplace and with all customers, specific personalities and their traits have an impact on how we communicate with one another. If we understand these different traits, we can provide better customer experiences, serve our colleagues and customers in more personalized ways, and learn how to adapt our tools and technology accordingly.

Join us at this CXPA event for a highly interactive and insightful exercise sure to bring you valuable ideas for your own customers and teams. Mattersight leverages a language-based personality model called the Process Communication Model (PCM), which we’ll learn about together and then apply in real time!

 

The Future of CX

December 5  | 11:00am-Noon CT/Noon-1:00pm ET, Webinar

Join CXPA and Mattersight for a webinar that speaks to the latest technologies that are rapidly evolving customer experience processes and tools – and specifically artificial intelligence (AI). CXPA CEO, Diane Magers, and Mattersight’s VP of Behavioral and Data Science, Andy Traba will talk about AI-powered capabilities that are hitting the marketplace and impacting areas of business like customer surveys. CX and digital transformation professionals will walk away with a better understanding of the technologies impacting CX, how to get customer engagement AI-ready and how companies are transitioning to machine learning to predict survey scores. A use case with a Fortune 500 insurance company will be used.

 

Customer Contact Week (CCW) Executive Exchange

December 3-5, Nashville, TENN

An Exchange is a unique, invitation-only meeting driven by pre-scheduled 1:1 workshops (business meetings) between pre-qualified solution providers and senior decision-makers. CCW, Customer Contact Week, is the world’s largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for the most senior customer contact stakeholders in the industry today. Thought-provoking conference sessions, executive roundtables, and innovative networking opportunities round out the agenda, resulting in 2 1/2 days of focused, structured business development and information exchange.

 

CCO Exchange

November 12-14, Coral Gables, FLA

An Exchange is a unique, invitation-only meeting driven by pre-scheduled 1:1 workshops (business meetings) between pre-qualified solution providers and senior decision-makers. Thought-provoking conference sessions, executive roundtables, and innovative networking opportunities round out the agenda, resulting in 2 1/2 days of focused, structured business development and information exchange.

 

The Future of Customer Surveys | Replay Available

November 9  | Noon-1:00 CT/1:00-2:00pm ET, Webinar

Please join Mattersight and Temkin Group on Thursday, November 9 for a webinar that talks to the changing face of surveys and actions that you can take to keep your organization ahead. Mattersight’s Vice President of Behavioral and Data Science , Andy Traba, and Temkin Group’s CCXP Customer Experience Transformist, Jen Rodstrom, will share the state of survey operations to measure customer experience and how companies are transitioning to machine learning to predict a survey score for 100 percent of the conversations.

 

Customer Response Summit

September 19-21, Chicago, IL

Execs in the Know has always been committed to advancing the conversation on customer experience. In recent years, service leaders have been tasked with taking on an expanded role, with new technologies, supporting a new connected consumer, with new expectations. The Customer Response Summit is built to help service leaders navigate these waters.

 

CXPA Spark

September 14, Redwood City, CA

At CXPA Spark attendees learn and gain inspiration from eight top brands, discover principles of customer experience that lead to success, and find out the latest big-picture trends for building customer loyalty.

 

CCW Exchange

August 13-15, Chicago, IL

An Exchange is a unique, invitation-only meeting driven by pre-scheduled 1:1 workshops (business meetings) between pre-qualified solution providers and senior decision-makers. Thought-provoking conference sessions, executive roundtables, and innovative networking opportunities round out the agenda, resulting in 2 1/2 days of focused, structured business development and information exchange.

 

Call Center Week

June 26-30, Las Vegas, NV

Call Center Week gathers leaders in the customer care community to discuss all things customer service, providing attendees with the tools and insights needed to super-charge their CX operations. Mattersight will have a booth on the show floor June 28-29; stop by to chat, spin the wheel, and learn more about Mattersight.

 

Forrester CXNYC

June 20-21, New York, NY

Forrester’s 2017 CXNYC Forum will leverage their most recent research to help CX pros plan, design, and manage experiences that create real business impact.