Patents

Mattersight’s unique solutions contain a wealth of technology and business expertise that provide effortless and satisfying customer experiences. Our nearly 40 patents to date illustrate our dedication to leveraging the latest in emerging technology – and support us in finding ways to deliver value to our clients and their clients.

Predictive Behavioral Routing

  • U.S. Patent No. 9,699,307: Method and system for automatically routing a telephonic communication
  • U.S. Patent No. 9,667,795: Dynamic predictive occupancy predictive and methods
  • U.S. Patent No. 9,565,312: Real-time predictive routing
  • U.S. Patent No. 9,398,157: Optimized predictive routing and methods
  • U.S. Patent No. 9,270,826: System for automatically routing a communication
  • U.S. Patent No. 9,137,373: Real-time predictive routing
  • U.S. Patent No. 9,137,372: Real-time predictive routing
  • U.S. Patent No. 9,124,701: Method and system for automatically routing a telephonic communication
  • U.S. Patent No. 9,106,748: Optimized predictive routing and methods
  • U.S. Patent No. 9,083,804: Optimized predictive routing and methods
  • U.S. Patent No. 8,983,054: Method and system for automatically routing a telephonic communication
  • U.S. Patent No. 8,891,754: Method and system for automatically routing a telephonic communication
  • U.S. Patent No. 8,867,733: Real-time predictive routing
  • U.S. Patent No. 8,718,262: Method and system for automatically routing a telephonic communication based on analytic attributes associated with prior telephonic communication

Coaching

  • U.S. Patent No. 9,432,511: Method and system of searching for communications for playback or analysis

Analytics

  • U.S. Patent No. 9,692,894: Customer satisfaction system and method based on behavioral assessment data
  • U.S. Patent No. 9,667,788: Responsive communication system for analyzed multichannel electronic communication
  • U.S. Patent No. 9,571,650: Method and system for generating a responsive communication based on behavioral data
  • U.S. Patent No. 9,432,511: Method and system for selecting and navigating to call examples for playback and analysis
  • U.S. Patent No. 9,407,768: Method and system for analyzing multichannel electronic communication data
  • U.S. Patent No. 9,357,071: Method and system for analyzing a communication by applying a behavioral model thereto
  • U.S. Patent No. 9,225,841: Method and system for selecting and navigating to call examples for playback or analysis
  • U.S. Patent No. 9,191,510: Methods and system for analyzing multichannel electronic communication data
  • U.S. Patent No. 9,083,801: Methods and system for analyzing multichannel electronic communication data
  • U.S Patent No. 8,781,102: Method and system for analyzing a communication by applying a behavioral model thereto
  • U.S. Patent No. 8,611,523: Methods and systems for determining segments of a telephone communication between a customer and a contact center to classify each segment of the communication, assess negotiations and automate setup time calculation
  • U.S. Patent No. 8,594,285: Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
  • U.S. Patent No. 8,170,195: Method and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center
  • U.S. Patent No. 8,094,803: Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
  • U.S. Patent No. 8,094,790: Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center
  • U.S. Patent No. 8,078,464: Method and system for analyzing separated voice data of a telephonic communication to determine the gender of the communicant
  • U.S. Patent No. 8,023,639: Method and system determining the complexity of a telephonic communication received by a contact center
  • U.S. Patent No. 7,995,717: Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
  • U.S. Patent No. 7,869,586: Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics

Quality

  • U.S. Patent No. 9,432,511: Method and system of searching for communications for playback or analysis

Workstyle

  • U.S. Patent No. 9,357,071: Method and system for analyzing a communication by applying a behavioral model thereto
  • U.S Patent No. 8,781,102: Method and system for analyzing a communication by applying a behavioral model thereto
  • U.S. Patent No. 8,594,285: Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

Trending Topics

  • NEW! U.S. Patent No. 9,760,838: Trend identification and behavioral analytics system and methods

Other

  • U.S. Patent No. 9,779,084: Online classroom analytics and methods
  • U.S. Patent No. 9,571,650: Method and system for generating a responsive communication based on behavioral assessment data
  • U.S. Patent No. 9,538,008: Distress analysis of mono-recording system and methods
  • U.S. Patent No. 9,437,215: Predictive video analytics system and methods
  • U.S. Patent No. 9,390,706: Personality-based intelligent personal assistant system and methods
  • U.S. Patent No. 9,300,801: Personality analysis of mono-recording system and methods
  • U.S. Patent No. 9,269,374: Predictive video analytics system and methods