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For more than a decade, Mattersight has been building strong, strategic relationships with enterprise organizations. By leveraging artificial intelligence and advanced algorithms to create a powerful database of personality and behavioral information, we are able to solve numerous contact center challenges, including:
- Talk time
- Agent performance
- Sales and retention rates
- Customer and employee attrition
- Customer satisfaction
- Compliance requirements
Each of these contact center metrics plays a critical role in the operational and financial performance of the enterprise.
As a technology leader and innovator with 45 patents to date, owner of the largest database of personality profiles and recorded calls, and a proven business model, Mattersight is well positioned to create significant shareholder value.
In light of Regulation FD, it is our policy not to comment on earnings, financial guidance, or operations other than through press releases, publicly announced conference calls, or other means that will constitute public disclosure for purposes of Regulation FD.
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