As Mattersight’s Chief Customer Officer, Brian’s goal is to lead the organization to provide consistent, best in class customer experience. He oversees the delivery of Mattersight’s solutions including implementation, support operations, and on-going customer success. Since joining Mattersight, Brian has focused on helping better measure customer health and has also introduced a customer engagement model upon which the whole of the organization can better understand in driving customer value.
Brian’s experience spans customer success roles in software and in consulting. Prior to joining Mattersight, he led the Customer Success groups at Saggezza and SAVO. Brian has a Bachelor of Science degree from the Wharton School of the University of Pennsylvania. He currently sits on the TSIA Customer Success Advisory Board.