As Mattersight’s Senior Vice President and Chief People Officer, Melissa’s mission is to recruit, hire, and retain great employees. Her focus is on building a culture that attracts top quality candidates and an environment that enables them to thrive and succeed. After a decade of working with Mattersight’s clients on how to effectively leverage the language-based personality model for successful interactions with customers as well as employees, it is rewarding to bring those same insights to Mattersight’s own employee engagement strategies.
Melissa received her Bachelor’s degree in Telecommunications and Spanish from Indiana University and spent the first part of her career in call center operations and contact center consulting. Melissa currently serves as a board member for Chicago’s Music of the Baroque, sits on the advisory council of Cabrini Connections, an inner city youth mentoring program, and is an Investor for Chicago-based Women Employed.