Personality Matters Blog

  • Mattersight Issued Trend Identification Patent

    Mattersight recently announced one of our newest patents, Trend identification and behavioral analytics systems and methods, which provides a machine learning-based framework for the real time analysis of data trends that are impacting organizations. By scanning a stream of numerous interactions and data types – phone, social media, etc. – trends are identified without the […]

  • Mattersight Honored by Crain’s One of the Most Innovative Companies in Chicago

    For the second year in a row, Mattersight has been honored by Crain’s Chicago Business as one of the top ten most innovative companies in Chicago. This year Mattersight landed at #6 on the list and was joined in the top ten by the likes of longtime, local innovators such as Cummins Allison and Midtronics. […]

  • Happy CX Day!

    Wishing everyone a very happy CX Day 2017! We look forward to following the events around the globe, learning from passionate leaders and practitioners, and attending CXPA-hosted local events. This is one of our favorite days of the year as together we create awareness around the customer experience and celebrate joint successes. Enjoy!