Please wait while you are redirected...or Click Here if you do not want to wait.
Powered by innovation, patented with personality, amplified by people, and delivered with immediate results, Mattersight enables enterprises to create exceptional conversation outcomes.
A complete suite of products that leverage the power of conversation.

Predictive Behavioral Routing
With AI-powered Predictive Behavioral Routing, effortlessly pair your customers and agents and realize better call outcomes.
learn more
Capture
Capture customer conversation data across your enterprise and lay the foundation for your AI-powered contact center.
learn more
Analytics
Predict customer satisfaction, identify trending topics, and make smarter business decisions.
learn more
Productivity
Drive employee engagement, accelerate performance improvement, and manage outsourcer performance.
learn more
Service and Support
All Mattersight SaaS solutions are backed by enterprise-grade support, available 24/7.
learn moreImprove Customer Satisfaction
Empower and Engage Agents
Increase Sales and Retention
Generate Operational Efficiencies
“Mattersight is a trusted partner who has driven tremendous value for us in terms of cost-cutting. The rollout of Predictive Behavioral Routing has paved the path for us to do so much more, and we look forward to building on our relationship with Mattersight.”
- SVP of Credit & Customer Service of Fortune 500 Retailer







