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Powered by innovation, patented with personality, amplified by people, and delivered with immediate results, Mattersight enables enterprises to create exceptional conversation outcomes.
A complete suite of products that leverage the power of conversation.
Predictive Behavioral Routing
With AI-powered Predictive Behavioral Routing, effortlessly pair your customers and agents and realize better call outcomes.
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Capture
Capture customer conversation data across your enterprise and lay the foundation for your AI-powered contact center.
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Analytics
Predict customer satisfaction, identify trending topics, and make smarter business decisions.
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Productivity
Drive employee engagement, accelerate performance improvement, and manage outsourcer performance.
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Service and Support
All Mattersight SaaS solutions are backed by enterprise-grade support, available 24/7.
learn moreImprove Customer Satisfaction
Empower and Engage Agents
Increase Sales and Retention
Generate Operational Efficiencies
Customer Stories
Customer Story
Fortune 100 Healthcare Company Gains Deep Insight into Member Experience
A top Medicare provider uses innovative technology to have better [...]
Customer Story
Fortune 50 Telco Changes Customer Perceptions One Conversation at a Time
A premier telco recognized there was a huge opportunity to change customer [...]
Customer Story
Iconic Fortune 500 Retailer Builds on Customer Relationships
By routing calls to the best available agent based on personality, [...]
“Mattersight is a trusted partner who has driven tremendous value for us in terms of cost-cutting. The rollout of Predictive Behavioral Routing has paved the path for us to do so much more, and we look forward to building on our relationship with Mattersight.”
- SVP of Credit & Customer Service of Fortune 500 Retailer
