Go beyond tone and tenor and gain thousands of data points from each of your customer conversations through stereo recording, call transcription, and agent data.
Make better business decisions by gaining deeper insight into your customer conversations and accurately predict customer intent through the power of AI and machine learning.
Better Call Outcomes
Increase conversion, improve customer retention, reduce customer effort, and drive customer satisfaction.
Meet Our Products
Featured Customer Story
“Mattersight is a trusted partner who has driven tremendous value for us in terms of cost-cutting. The rollout of Predictive Behavioral Routing has paved the path for us to do so much more, and we look forward to building on our relationship with Mattersight.”
- SVP of Credit & Customer Service of Fortune 500 Retailer