Mattersight Behavioral Analytics
Don't just record your calls. Transform them.
Call centers get 250 million calls a day. Distilling each one of those calls to the basic elements – emotion, effort, and personality – tells you a unique story about your brand, your success, and what’s in store next.
Powered by millions of proprietary algorithms and unique behavioral models, Mattersight Behavioral Analytics products break down these stories, analyze them, and turn them into meaningful data you can react to, so you can improve your return on every interaction moving forward.
Pair customers and agents whose personalities naturally "click" to make every conversation easier, faster, and better
Identify key improvement opportunities for each employee for more targeted and effective coaching
Use advanced data science to predict your customer's next action and personalize their experience
Streamline the QA process with simple, intuitive tools that capture far more insights with far less effort