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Mattersight’s SaaS call capture capabilities are designed to meet the needs of enterprise clients.
Mattersight captures and organizes your customer conversations in high definition, enabling AI-driven insights.
Capture and organize voice, interaction, transcript, call metadata, and agent desktop data to gain deeper insights into every conversation.
Capture Product Suite
Capture customer interaction data in high definition. Build the foundation of your enterprise customer analytics engine.
Mattersight goes beyond tone and tenor, using stereo recording, agent phone data, and best-in-class transcription to understand the complex interplay between customers and agents.
Build the foundation for a high-powered analytics engine with high-quality and organized data.
World-class data and security: ISO27001, HIPAA, PCI-DSS, SOC 2, AICPA, and Privacy Shield Framework
Agent Desktop Capture
Add agent desktop activity and video to get a full view of the conversation. Build the foundation of your enterprise-wide customer analytics engine.
Visualize Agent Workflow
Understand the customer interaction through the eyes of the agent. View workflow execution as the call unfolds.
Monitor Workflow Compliance
From clicks to keystrokes, record how the agent interacts with desktop applications and workflow processes.
Improve Agent Performance
Detect compliance issues and coaching opportunities. Discover opportunities for workflow improvement.
Storage and Retrieval
Store and organize customer conversation elements for easy retrieval and playback.
Access conversation data from across the enterprise, all in one user-friendly web tool.
Effortless Search and Playback
Use advanced search capabilities and an intuitive web interface to quickly find and review the conversations you need.
Protect customer information and meet compliance requirements.