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Enterprise-grade Software

Mattersight’s SaaS call capture capabilities are designed to meet the needs of enterprise clients.

Insights Enablement

Mattersight captures and organizes your customer conversations in high definition, enabling AI-driven insights.

Richer Data

Capture and organize voice, interaction, transcript, call metadata, and agent desktop data to gain deeper insights into every conversation.

Capture Product Suite

Conversation Data

Capture customer interaction data in high definition. Build the foundation of your enterprise customer analytics engine.

Better Data

Mattersight goes beyond tone and tenor, using stereo recording, agent phone data, and best-in-class transcription to understand the complex interplay between customers and agents.

Deeper Analytics

Build the foundation for a high-powered analytics engine with high-quality and organized data.

Reduced Risk

World-class data and security: ISO27001, HIPAA, PCI-DSS, SOC 2, AICPA, and Privacy Shield Framework

Agent Desktop Capture

Add agent desktop activity and video to get a full view of the conversation. Build the foundation of your enterprise-wide customer analytics engine.

Visualize Agent Workflow

Understand the customer interaction through the eyes of the agent. View workflow execution as the call unfolds.

Monitor Workflow Compliance

From clicks to keystrokes, record how the agent interacts with desktop applications and workflow processes.

Improve Agent Performance

Detect compliance issues and coaching opportunities. Discover opportunities for workflow improvement.

Storage and Retrieval

Store and organize customer conversation elements for easy retrieval and playback.

Organized Conversations

Access conversation data from across the enterprise, all in one user-friendly web tool.

Effortless Search and Playback

Use advanced search capabilities and an intuitive web interface to quickly find and review the conversations you need.

Improved Compliance

Protect customer information and meet compliance requirements.

See how Mattersight Capture can lead to better business results for your enterprise contact center.

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Explore our Other Product Families

Predictive Behavioral Routing

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Analytics

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Productivity

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Service and Support

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