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Get Actual Help At First Touch

You are an expert, so why wouldn't we connect you directly with one? We'll move you forward again as fast as possible.

We Talk Your Language

We understand the real world. A majority of our talent pool has been servicing and supporting contact centers for decades.

Maybe Not Our Fault, Always Our Problem!

Contact center ecosystems are increasingly more complex. We will always keep helping you until your issue is resolved.

Service & Support Product Suite

Mattersight Support

Product support for your enterprise, available how and when you need it.

Access to Experts

Your first contact is always with a support expert that can either resolve your issue or rapidly get you access to any additional help required.

Connect Your Way

If you need help, we make it easy to connect. Phone, e-mail or create a ticket using an industry leading platform. Our job is to get you going again as soon as possible.

24/7 Enterprise-Grade

Requests for help don't adhere to business hours. If you need us, we are here for you with over 95% of our support and services professionals based in the US.

Mattersight Services

Whether its customized integrations or acceleration with converting insights into recognizable business value, we can help.

Custom Integrations

Connect your home-grown and legacy IT Systems as well other enterprise data sources with Mattersight SaaS solutions.

Harvest More Insights

We provide additional data science capacity to crunch through vast amounts of data, develop new data models, and generate more insights.

Recognize Business Value

A systematic approach to help you manage and measure return on investment on your coaching, performance, and quality management programs.

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Explore our Other Product Families

Predictive Behavioral Routing

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Capture

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Analytics

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Productivity

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