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Service

By answering just a few questions, you can see the potential realized savings for your enterprise with behavioral call routing.

Sales

We are currently developing a calculator for sales enterprises. If you are a sales contact center with more than 1,000 agents and would like to receive a custom report, please contact us.

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What is your industry?
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For the most accurate calculation, we just need your best estimate of the following three KPIs:

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Each field contains the average metrics we've seen at the leading contact centers we work with. Feel free to use these estimates if you are unsure about your exact numbers.

Realized savings of ${{Math.round(year3/1000000*10)/10}}M over a 3-year period while delivering a best-in-class customer experience.

Cumulative Savings

We estimate that your contact center will realize savings of ${{Math.round(year3/1000000*10)/10}}M over a three-year period while delivering a best-in-class customer experience.

Are you interested in receiving a more detailed benefit report in your inbox? Complete the form at the right, and we will show you the impact that predictive behavioral routing can have on:

  • Average handle time
  • Annual calls handled
  • Cost per minute
  • Annual call minutes
  • Total savings

Congratulations!

You’re on your way to reducing operational costs while improving the overall customer experience for your business. Please check your inbox for your detailed benefit report.

To see how companies like yours have benefited from predictive behavioral routing, read our latest case studies. For more call center insights and best practices, we encourage you to visit Personality Labs or check out our latest featured insights.

Get your custom benefit assessment for your sales organization.

We are currently developing a calculator for sales enterprises. If you are a sales contact center with more than 1,000 agents and would like to receive a custom report, please contact us.