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Last week, Mattersight was represented by Frank Suljic, Senior Vice President of Strategic Sales, at Customer Contact Week (CCW) in New Orleans. The tri-annual event offers those within the call center industry a chance to educate themselves on emerging topics, the newest technologies, and how to embrace a digital future.

Founded in 1999 with 80 call center managers in attendance, CCW now serves more than 3,000 attendees annually and is the world’s largest customer contact event series. The four-day event promotes discussion of best practices in customer care, CX, and call center operations. Industry leaders can find events covering topics that include agent training, emerging call center technology, meeting customer expectations, and cost reduction.

Frank recently joined the CCW Advisory Board with other leaders from brands such as Microsoft, Comcast, Target and PetSmart. As a member of the board, this gives him the opportunity to provide guidance on emerging industry issues, participate in thought leadership, and offer input on conference topics. With more than 25 years of leadership in corporate and startup enterprises, Frank brings a unique blend of experience to the CCW Advisory Board.

Congratulations to Frank and the rest of the 2018 CCW Advisory Board! We look forward to their valuable insight and continued impact across the industry.