Mattersight is hosting the CXPA Chicago Network’s local chapter event on Wednesday, January 31st from 5:30 PM – 7:30 PM.
In any workplace and with all customers, specific personalities and their traits have an impact on how we communicate with one another. If we understand these different traits, we can provide better customer experiences, serve our colleagues and customers in more personalized ways, and learn how to adapt our tools and technology accordingly.
Join us at this CXPA event for a highly interactive and insightful exercise sure to bring you valuable ideas for your own customers and teams. Mattersight leverages a language-based personality model called the Process Communication Model (PCM), which we’ll learn about together and then apply in real time!