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Join CXPA and Mattersight for a webinar at 11:00 AM CT that speaks to the latest technologies that are rapidly evolving customer experience processes and tools – and specifically artificial intelligence (AI). CXPA CEO, Diane Magers, and Mattersight’s VP of Behavioral and Data Science, Andy Traba will talk about AI-powered capabilities that are hitting the marketplace and impacting areas of business like customer surveys. CX and digital transformation professionals will walk away with a better understanding of the technologies impacting CX, how to get customer engagement AI-ready and how companies are transitioning to machine learning to predict survey scores. A use case with a Fortune 500 insurance company will be used.