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Analyst Report

Future-Proof Your Customer Service: Build An AI-Infused Cognitive Contact Center

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Video

On Demand Webinar: Five ways to convert untapped data into results with predictive metrics and predictive NPS

Watch the webinar for contact centers: Five ways to convert untapped data [...]

Analyst Report

The Power of Personality: How Language Gives us a Window into the Super Minds of Top Leaders

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Video

Improve your Budget through Customer Engagement

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Article

A test used by NASA assessed top leaders. Zuckerberg is ‘Original’ but Trump is a ‘Doer’

February 23, 2018 - CNBC

Article

Mattersight Issued Four New Patents Signaling the Future of Analytics

January 9, 2018 - CIO Dive

Video

The Future of Customer Surveys

Watch the webinar for contact centers: The Future of Customer Surveys

Article

Bots don’t need personas, they just need to understand ours better

October 20, 2017 - VentureBeat

Tipsheet

Building a Better Telecommunications Enterprise with Mattersight

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Article

Artificial Intelligence, Artificial Empathy

August 18, 2017 - PYMNTS.com

Article

Match game: Why AI could bring the human touch to the call center

April 19, 2017 - CIO Dive

Article

Using personality profiling to make call centers more efficient

March 23, 2017 - Network World