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Analyst Report

Gartner Report: Use Gartner’s Customer Analytics Maturity Model to Create Better Customer Experiences

Contact centers are no different from enterprises as a whole, swimming in [...]

Whitepaper

A 3-Step Approach for Shifting Your Contact Center into High Gear

Even when faced with a tight budget, your contact center can make smart [...]

Infographic

How Mattersight Predictive Behavioral Routing Works

You’ve heard about predictive behavioral routing, but have you ever [...]

Tipsheet

5 Things to Consider Before You Invest in Predictive Behavioral Routing

Predictive behavioral routing is the transformative technology that is [...]

Analyst Report

Future-Proof Your Customer Service: Build An AI-Infused Cognitive Contact Center

Get the free report, "Future-Proof Your Customer Service: Build An [...]

On-Demand Webinar

Five ways to convert untapped data into results with predictive metrics and predictive NPS

Watch the webinar for contact centers: Five ways to convert untapped data [...]

Whitepaper

The Power of Personality: How Language Gives us a Window into the Super Minds of Top Leaders

Download "The Power of Personality: How Language Gives us a Window [...]

On-Demand Webinar

Improve your Budget through Customer Engagement

Watch the webinar to learn how your enterprise can effectively create CX [...]

Article

A test used by NASA assessed top leaders. Zuckerberg is ‘Original’ but Trump is a ‘Doer’

February 23, 2018 - CNBC

Article

Mattersight Issued Four New Patents Signaling the Future of Analytics

January 9, 2018 - CIO Dive

On-Demand Webinar

The Future of Customer Surveys

Watch the webinar for contact centers: The Future of Customer Surveys

Article

Bots don’t need personas, they just need to understand ours better

October 20, 2017 - VentureBeat