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On Thursday, November 9, Mattersight hosted a 60-minute webinar that spoke to the changing face of surveys and actions that enterprises could take to stay ahead.

Temkin Group’s CCXP Customer Experience Transformist, Jen Rodstrom and Mattersight’s VP of Data Science, Andy Traba shared:

  • The state of survey operations to measure customer experience
  • How companies are transitioning to machine learning to predict a survey score for 100 percent of the conversations
  • How one Fortune 500 insurance company successfully implemented