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The leading source of expertise, research, and innovation in personality analytics.

Mattersight Personality Labs is the intersection of advanced analytics, behavioral analytics, and personality modeling. It serves academia, industry, and anyone interested in how these data techniques can predict, improve, and transform the way people interact.

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Latest Research

Emotional Status: It’s Complicated

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Digging for Contact Center Gold

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How Emotion Influences Conversation Outcomes

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Here’s What Personality Sounds Like

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Contributors

Matt Dixon, PhD

Matt Dixon, PhD

Chief Product and Research Officer, Author, Speaker and Advisor

Matt Dixon is a well-renowned customer experience industry thought leader and author. His publications include The Effortless Experience and The Challenger Sale. His research also has been featured in Harvard Business Review. He has overseen dozens of original quantitative and qualitative research studies and has presented findings to hundreds of senior executives and management teams around the world, including those of many FORTUNE 500 companies.

Bruce Temkin

Bruce Temkin

Managing Partner, Temkin Group

Bruce Temkin has been credited with the creation of the customer experience movement and has helped hundreds of organizations transform their customer experience. As managing partner of Temkin Group, Bruce leads the company’s research, consulting, and training efforts that help many of the world’s leading brands build customer loyalty.

Jordana Heller

Jordana Heller

Machine Learning Software Developer

Jordana Heller is a machine learning software developer in the Seattle area. Formerly, she was a data scientist at Mattersight, PayScale, and MetaBrite. She received her Ph.D. in Linguistics from Northwestern University, and her Bachelor's degree in Neuroscience and Behavior from Columbia University.

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