According to the U.S. Department of Labor, the price of a bad hire is at least 30 percent of an employee’s first-year earnings. Beyond the financial impact is the negative impact on organizational morale and productivity. Mattersight’s latest Personality Labs research shows that when it comes to hiring smarter, personality matters.
Our team of data scientists examined more than two million calls across 905 agents from two Fortune 100 healthcare companies over a six-month period. Their findings highlight how personality impacts cultural fit, how personality style helps predict a job candidate’s future success, and how people with a more fully developed distribution of personality types are more adaptable and perform better.
Understand how a job candidate’s personality could yield similar results in the hiring process.