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Discover Customer Insights

Capture thousands of attributes from every customer conversation.

Feed Your Data Warehouse

Combine rich conversation data with your CRM, product telemetry, survey and social media data to yield powerful insights.

Share Insights

Provide rich data and insights to your functional partners, including business intelligence, marketing, operations, and data science.

Data Products

Conversation Data

Capture customer interaction data in high definition. Build the foundation of your enterprise customer analytics engine.

Better Data

Mattersight goes beyond tone and tenor, using stereo recording, agent phone data, and best-in-class transcription to understand the complex interplay between customers and agents.

Deeper Analytics

Build the foundation for a high powered analytics engine with high-quality and organized data.

Reduced Risk

World-class data and security: ISO27001, HIPAA, PCI-DSS, SOC 2, AICPA, and Privacy Shield Framework.

API Platform

Access thousands of data elements through Mattersight’s open API platform.

Open Access

An open platform to access our rich conversation data and perform your own analysis.

Eliminate Barriers

API supports batch, real-time streaming as well as push and pull models.

Promote Innovation

Our data is not just limited to the contact center. Share insights with functional partners in sales and marketing, data science, compliance, finance, and operations.

Predictive Metrics and Predictive NPS

Integrate your existing satisfaction survey with Mattersight's powerful behavioral algorithms to automatically predict NPS scores on every customer conversation.

Predict Customer Behavior

From purchasing intent to customer satisfaction, powerful algorithms uncover insight into your customers' behavior.

Score 100% of Conversations

Gather the data and insights necessary not only to understand what your customers intend to do next, but why they are doing it.

Immediate Impact

Robust customer insights allow you to proactively address customer needs and drive action throughout your organization.

Learn more about our Data products.

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