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Discover Customer Insights
Capture thousands of attributes from every customer conversation.
Feed Your Data Warehouse
Combine rich conversation data with your CRM, product telemetry, survey and social media data to yield powerful insights.
Provide rich data and insights to your functional partners, including business intelligence, marketing, operations, and data science.
Capture customer interaction data in high definition. Build the foundation of your enterprise customer analytics engine.
Mattersight goes beyond tone and tenor, using stereo recording, agent phone data, and best-in-class transcription to understand the complex interplay between customers and agents.
Build the foundation for a high powered analytics engine with high-quality and organized data.
World-class data and security: ISO27001, HIPAA, PCI-DSS, SOC 2, AICPA, and Privacy Shield Framework.
Access thousands of data elements through Mattersight’s open API platform.
An open platform to access our rich conversation data and perform your own analysis.
API supports batch, real-time streaming as well as push and pull models.
Our data is not just limited to the contact center. Share insights with functional partners in sales and marketing, data science, compliance, finance, and operations.
Predictive Metrics and Predictive NPS
Integrate your existing satisfaction survey with Mattersight's powerful behavioral algorithms to automatically predict NPS scores on every customer conversation.
Predict Customer Behavior
From purchasing intent to customer satisfaction, powerful algorithms uncover insight into your customers' behavior.
Score 100% of Conversations
Gather the data and insights necessary not only to understand what your customers intend to do next, but why they are doing it.
Robust customer insights allow you to proactively address customer needs and drive action throughout your organization.